Before contacting them, items GetHuman640636 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman640636's own words
I have booked and cancelled *days before the arrival date due to conflict of schedule made. Our total bill is Php*,***.** and indicated on the email that the only amount refunded is Php ***.**. How come that it is the only amount refunded when it is clearly stated on the policy that we will be able to get the one night refund hotel charge as it is within *days cancellation policy. Please advise on this as we cannot pay that big amount that we don't even use.**Cancelled Booking *********
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