Before contacting them, items GetHuman-iortega may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-iortega's own words
Hi, I already paid for my * night stay in Yukai Resort Shirahama Gyoen booking * ********* . It is also indicated ib my booking confirmation that I already paid for * nights. When I checkout, the hotel receptionist insist that I only book * night and need to pay the second night so I paid again ¥****. Please refund me this extra charge! I don’t know what happened between Agoda and this hotel, why my other night is missing! Please respond asap. Thank you!
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