charged the wrong card - check in a guest - we need the virtual card number for the res...

GetHuman623252's customer service issue with Agoda from April 2018

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Help with my Agoda issue
Before contacting them, items GetHuman623252 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
GetHuman623252's next move: talk to Agoda when they open.
Agoda's call center is closed now. We will send GetHuman623252 a reminder to call them when they open. Nothing to do for now but wait!
The issue and preferred resolution, in GetHuman623252's own words:
check in a guest ... charged the wrong card
we need the virtual card number for the reservation for the guest
send me the card number so i can refund the guest because he has been charged twice
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Agoda

prepaid reservation
Customer service issue
Reported by GetHuman623252
Apr 23rd, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 2960 others
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Timeline
GetHuman623252 started working on this issue
Apr 23rd 11:15pm