I was only refunded half even after providing the death certificate to Agoda. I was pro...

GetHuman616460's Refund a booking issue with Agoda from April 2018

Help with my Agoda issue
I had to cancel a hotel booking because my grandmother p***ed away and I needed to cancel my entire business trip. ... I was only refunded half even after providing the death certificate to Agoda. I was promised a full refund because of my cir***stances. The agent whom I spoke to even told me not to press the cancel button on the Agoda app so that she could do a full refund for the stay.
I didnt go for the trip but was charged for half the stay! This is ridiculous!
A full refund for booking ID *********
Help with my Agoda issue
Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Agoda email you?
This email address isn't valid

Agoda

I tried calling the hotline, waited ** minutes and no one picks up. I wrote to agoda thru email and feedback forms, no return calls as well.
Refund a booking issue
Reported by GetHuman616460
Apr 21st, 2018 - 3 mons ago
I have an issue with Agoda too
Not resolved
Seen by 5 customers so far
Similar issue to 2957 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman616460 started working on this issue
Apr 21st 2:14am
GetHuman616460 indicated the issue is not fixed yet.
Apr 21st 2:17am
GetHuman616460 indicated the issue is not fixed yet.
Apr 22nd 4:23am