I was only refunded half even after providing the death certificate to Agoda. I was pro...

GetHuman616460's Refund a booking issue with Agoda from April 2018

Help with my Agoda issue
The issue in GetHuman616460's own words
I had to cancel a hotel booking because my grandmother passed away and I needed to cancel my entire business trip. ... I was only refunded half even after providing the death certificate to Agoda. I was promised a full refund because of my circumstances. The agent whom I spoke to even told me not to press the cancel button on the Agoda app so that she could do a full refund for the stay.
I didnt go for the trip but was charged for half the stay! This is ridiculous!
A full refund for booking ID *********
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I tried calling the hotline, waited ** minutes and no one picks up. I wrote to agoda thru email and feedback forms, no return calls as well.
Refund a booking issue
Reported by GetHuman616460
Apr 21st, 2018 - 7 mons ago
I have an issue with Agoda too
Not resolved
Seen by 5 customers so far
Similar issue to 14021 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman616460 started working on this issue
Apr 21st 2:14am
GetHuman616460 indicated the issue is not fixed yet.
Apr 21st 2:17am
GetHuman616460 indicated the issue is not fixed yet.
Apr 22nd 4:23am