I had to cancel a hotel booking because my grandmother p***ed away and I needed to cancel my entire business trip. ... I was only refunded half even after providing the death certificate to Agoda. I was promised a full refund because of my cir***stances. The agent whom I spoke to even told me not to press the cancel button on the Agoda app so that she could do a full refund for the stay.
I didnt go for the trip but was charged for half the stay! This is ridiculous!
A full refund for booking ID *********