I ran into a problem because i received an error message at the end of the booking proc...

GetHuman-fadhome's Refund a booking issue with Agoda from April 2018

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The issue in GetHuman-fadhome's own words
Book a room last night, I received an error message, so I strated the process over. On check in today I found that i had two bookings. I only need one.The one I used was under Francis DiBello, the one to be cancelled is for Frank Dibello. Both made for Westine hotel at Denver Airport. ... I ran into a problem because i received an error message at the end of the booking process and started over.
Please refund the booking for Frank DiBello at the Westin Hotel at Denver Airport for today. I used the other booking at checkin (My ame is Francis a DiBello) Some of my ID and cards are Frank
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Refund a booking issue
Reported by GetHuman-fadhome
Apr 20th, 2018 - 7 mons ago
I have an issue with Agoda too
Not resolved
Seen by 3 customers so far
Similar issue to 13807 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
GetHuman-fadhome started working on this issue
Apr 20th 11:03pm
GetHuman-fadhome indicated the issue is not fixed yet.
Apr 21st 1:11am