Unfortunately, when I check my recent credit card statement, I note that Agoda did not...

GetHuman-emerylai's Refund a booking issue with Agoda from April 2018

Help with my Agoda issue
The issue in GetHuman-emerylai's own words
when I reached the hotel, I was told that they have no more rooms and they have cancelled the reservation with Agoda. I specifically asked if they will charge me for the night and they said that they will not as they have written to cancel the booking with you. ... Unfortunately, when I check my recent credit card statement, I note that Agoda did not cancelled the payment that I have made and instead had continued to bill me for the room.
I was already frustrated that my booking was not confirmed when I reached the hotel and then had to look for another place to stay nearby. Next, I now find that I am being charged for the cancelled room.
I have been a customer for a long time and had continued to book with Agoda. Please do look into this and kindly ensure that the refund is made soonest possible.
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Agoda

Diamond Suite Central Hotel at Ho Chi Minh City
Refund a booking issue
Reported by GetHuman-emerylai
Apr 17th, 2018 - 7 mons ago
I have an issue with Agoda too
Not resolved
Seen by 7 customers so far
Similar issue to 13501 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-emerylai started working on this issue
Apr 17th 5:05am
GetHuman-emerylai indicated the issue is not fixed yet.
Apr 18th 2:13am