I never got the plane ticket, after I was unable to provide information regarding my ba...
GetHuman1658707's customer service issue with Affirm.com from November 2018
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The issue in GetHuman1658707's own words
Purchase a plane ticket ... I never got the plane ticket, after I was unable to provide information regarding my bank and they completed a loan transaction that I was unaware had occurred. Please help Affirm I called the airlines and they verified I did not book any flight for the date, and I'd like my money back. Right now I have paid a ***$ dollar deposit for nothing. And I have scheduled payments. And I don't have the plane ticket! So I ended up paying for nothing? How do I get a refund or help? Can my bank refund? My name is Nathan Hoffman.
The plane ticket was never sent to me and a representative has confirmed it was not purchased, as affirm stated was the end result of there service. Also I did not complete all the steps to my Affirm confirmation, not knowing that it would complete a loan for nothing! I did not have any service provided that was stated for the transaction. I feel robbed.
I would like a total refund of all charges and an explanation as to how and why this occurred. This is the only logical way since I am concievably being misled.
I usually always go through cheapoair for good priced airline tickets. I chose the affirm option, believing that it would do the service of buying a plane ticket for a loan with interest as they describe on the webpage, so I would have more money to spend on my family next month.
I have contacted the cheapoair.com customer service and they have confirmed that no plane ticket was purchased. They informed me that the company affirm or my own bank could help me further In resolving this issue.
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