I am locked out of my Alaska care member account and need access restored.

GetHuman-palbgh's customer service issue with Aetna from May 2020

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Account holder name, Policy number, Date of birth, Billing address, and Email address on the account
The issue in GetHuman-palbgh's own words
Log into my Alaska care member account. ... I am severely hearing impaired and cannot use the telephone. I can use face time because I can hear speech but need to lip read. TDD or TTY calls are extremely cumbersome and horribly frustrating. I prefer chat lines to TDD or TTY. **I am covered by Aetna insurance through my Alaska Care retiree insurance. I tried to log in recently but was denied access. I would like to know why. **I have an outstanding medical bill for Dr. Abboud and need access to my member account to sort it out. **I need Aetna to unlock my Alaska Care member account so I can log in and view my Claims. **Please help me!!!*Bonnie Harms
Aetna has denied me access to my account.
I need to access my member account.
I gave been a member under Alaska Care for ten years.
No
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Customer service issue
Reported by GetHuman-palbgh
May 19th, 2020 - 3 years ago
Not resolved
Seen by 23 customers so far
Similar issue to 241 others
0 customers following this

Timeline

GetHuman-palbgh started working on this issue
May 19th, 2020 10:32am
GetHuman-palbgh confirmed the issue is fixed. Hooray!
May 19th, 2020 10:42am
GetHuman-palbgh indicated the issue is not fixed yet.
May 19th, 2020 10:43am