I filed a STD claim in February. It was denied due to AETNA not receiving paperwork, w...

GetHuman865045's customer service issue with Aetna from July 2018

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The issue in GetHuman865045's own words
I filed a STD claim in February. It was denied due to AETNA not receiving paperwork, which I know was sent. Then the appeal came and a Third Party Doctor determined that my symptoms were not severe enough for me to be out of work. My medical providers disagree and wrote letters to Aetna stating so. I am caught up in the appeal process. I have worked for UPS for ** years. Life occurrences (divorce and more) have affected me resulting in Depression, PTSD and Anxiety Disorder. Now, I have not been paid for * months and I have to pay support and alimony. All of this is adding severely to my conditions. I have STD Insurance. It states that if I cannot perform my job normally due to an ailment I am covered. Yet, Aetna is putting me through the ringer. I believe I could have been back to work by now, but this has caused me to regress.

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Aetna

Customer service issue
Reported by GetHuman865045
Jul 9th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 164 others
0 customers following this
Items needed
Account holder name
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Date of birth
Billing address
Email address on the account

Timeline

GetHuman865045 started working on this issue
Jul 9th, 2018 11:32pm
GetHuman865045 shared this issue with followers on Twitter
Jul 9th, 2018 11:33pm
GetHuman865045 indicated the issue is not fixed yet.
Jul 10th, 2018 12:32am
GetHuman865045 indicated the issue is not fixed yet.
Jul 11th, 2018 12:36am