I want a copy of the OTC catalog to take advantage of the $**.** per month benefit in y...

GetHuman1889631's customer service issue with Aetna Member Services from January 2019

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The issue in GetHuman1889631's own words
I want a copy of the OTC catalog to take advantage of the $**.** per month benefit in your program. Where is the catalog. Have talked to customer service--have been cutoff twice, and was informed the wait time at the OTC line was at least ** minutes, My time is as valuable as yours, and a ** minute wait is not acceptable. I was given a web site address of ww.myorderotchs.com, but that was not correct either.*Did I choose the wrong Insurance Company?*How do I get a Catalog before the month has ended?
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Aetna Member Services

Customer service issue
Reported by GetHuman1889631
Jan 3rd, 2019 - 4 mons ago
I have an issue with Aetna Member Services too
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Seen by 15 customers so far
Similar issue to 199 others
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Timeline
GetHuman1889631 started working on this issue
Jan 3rd 6:59pm