How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Aeropostale phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 at the first menu. If agents are not available at this time, leave a message on recording.
Here is how our research team describes the way the Aeropostale phone system greets you: Please choose an option: For online customer service, press 1. For gift card customer service, press 2. For in-store inquiries, press 3. For W-2 inquiries, press 4. For CCA inquiries, press 5.
Below are some clips we've found from Aeropostale's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Eyre Apostol.
For quality and training purposes, this call may be monitored or recorded.
To place a new order, press one.
For an existing"
Excerpt from a call with Aeropostale
Tuesday, April 16, 2024 9:22 PM
The first phone menu
"Thank you for calling Ear Apostol. For quality and training purposes, this call may be monitored or recorded.
To place a new order, press one.
For an existing order or returns, press two."
Excerpt from a call with Aeropostale
Wednesday, March 27, 2024 2:34 PM
What are the hours and when should I call?
Aeropostale operates the call center for this 877-289-2376 phone number Mon-Sun 8am-2am ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 102 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Aeropostale phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Aeropostale staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Aeropostale is Tuesday.The most busy day to call is Wednesday.Again, this is based on a sample of 102 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Aeropostale is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Aeropostale staffs the call center well on Tuesday.
Why call this Aeropostale number?
Below is a sample of recent calls to Aeropostale, and their purpose. Are any of these similar to the reason you are trying to call?
Gift card payment issue: "Sorry that your order could not be placed, please return to the billing step to modify your payment detail or submit a different payment method."
- From a call lasting 15m 20s , Apr 16, 2024 9:22 PM
Language preference request: "I need Spanish speaker, please."
- From a call lasting 8m 18s , Apr 16, 2024 12:45 PM
Order revision assistance: "Hi. Well, I said the revision order."
- From a call lasting 18m 44s , Apr 11, 2024 8:51 PM
Language preference: "Speaking English."
- From a call lasting 11m 23s , Mar 27, 2024 2:34 PM
More Ways to Contact Aeropostale Customer Service
There are of course other ways to contact Aeropostale customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Aeropostale provides this option.
Some customer service teams, like that of Aeropostale, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Aeropostale customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Aeropostale's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Aeropostale agent. This phone number is Aeropostale's best phone number because 612 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-289-2376 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Aeropostale first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or facebook or chat. In total, Aeropostale has 1 phone number. It's not always clear what is the best way to talk to Aeropostale representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Aeropostale. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Aeropostale. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.