I am Peter Norton. Aeropplan **********. i booked flights from Toronto to Vancouver an...

GetHuman4384160's customer service issue with Aeroplan from February 2020

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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman4384160's own words
I am Peter Norton. Aeropplan **********. i booked flights from Toronto to Vancouver and return. I wish to cancel my return flight from Vancouver on April **, ****, departing Vancouver around *am. Originally it was on AC*** on Booking reference LBTP*V. This was changed and the latest booking reference was TJD*G*. I can find a record in my transactions list for the original redemption on June **, ****. However when I use the Aeroplan web site to manage my bookings to request returning the Aeroplan points to my account as we will not be returning to Toronto on points, the search under either of the two booking references that I have indicate that it cannot find my booking. I have tried numerous times to phone Aeroplan, without success, after a total of over * hours on the phone. To summarize, I wish to return the Aeroplan points for both my flight and that of my wife, Gillian Norton to my Aeroplan account, but have not succeeded in reaching an Aeroplan agent. Please advise. This situation is unacceptable. Peter Norton, Aeroplan member *********

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Aeroplan

Customer service issue
Reported by GetHuman4384160
Feb 21st, 2020 - 8 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 2220 others
0 customers following this

Timeline

GetHuman4384160 started working on this issue
Feb 21st 8:09pm