I would like to fly Montreal (YUL) to Toronto (YTZ) using aeroplan points on Sunday Fe...

GetHuman-joanmos's customer service issue with Aeroplan from January 2020

Help with my Aeroplan issue
The issue in GetHuman-joanmos's own words
I would like to fly Montreal (YUL) to Toronto (YTZ) using aeroplan points on Sunday February * at **:**. when I try to book, I am redirected to air Canada and am offered the going prices for that (or other) flights. I have tried many dates into the future to see what might happen but it is always redirecting me and not allowing me to book an aeroplan flight. I have now been waiting on the phone for over an hour. what can you suggest? I appreciate your help with this matter. thank you, Joan moss

GetHuman-joanmos did not yet indicate what Aeroplan should do to make this right.

How GetHuman-joanmos fixed the problem
I waited *.* hours on the phone and learned that my problem was that when you try to book a rewards flight (which i have done many many times) there is now a little box that it ticked that tells you that it will direct you to air canada so that you can determine prices of their flights. Very frustrating and according to the lovely person who finally wa able to answer my call, many people do not notice that box and have the same problem
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Aeroplan

Customer service issue
Reported by GetHuman-joanmos
Jan 29th, 2020 - a year ago
Fixed
GetHuman-joanmos shared how to fix
Seen by 3 customers so far
Similar issue to 1897 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-joanmos started working on this issue
Jan 29th, 2020 6:52pm
GetHuman-joanmos confirmed the issue is fixed. Hooray!
Jan 29th, 2020 11:18pm