Hi I want my airmiles returned to me, I have been saving up my miles for years and when...

GetHuman-edithrei's customer service issue with Aeroplan from October 2019

Help with my Aeroplan issue
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Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-edithrei's own words
I want my airmiles returned to me ... Hi I want my airmiles returned to me, I have been saving up my miles for years and when I informed Aeroplan that my email address was changed and gave my new email address,however I have since found out that someone at Aeroplan copied it down wrong. I have been keeping my Aeroplan miles open or thought it was and have since found out that they have taken all my miles away from me,and I want them returned. I should not have to lose them because of somebody’s carelessness there.What I would like to know is why,whenever I phoned it was always busy.
I was told that someone at Aeroplan put in my email address wrong and decided to eliminate my miles. I want my airmiles returned to me.
Emailing me to let me know that they have been returned to me at my correct email address which they have now .
I have been saving my miles for years to take a trip,What right does someone at Aeroplan have to take them away.
I would like to know why no matter what time of day or night a person phones or which day,you always get the same message (we are experiencing more than normal calls please try again)How can a business run like th
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Aeroplan

Aeroplan Miles
Customer service issue
Reported by GetHuman-edithrei
Oct 26th, 2019 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 1078 others
0 customers following this

Timeline

GetHuman-edithrei started working on this issue
Oct 26th, 2019 7:24pm
GetHuman-edithrei indicated the issue is not fixed yet.
Oct 28th, 2019 7:02pm
GetHuman-edithrei indicated the issue is not fixed yet.
Oct 28th, 2019 7:03pm
GetHuman-edithrei indicated the issue is not fixed yet.
Oct 30th, 2019 4:38pm
GetHuman-edithrei indicated the issue is not fixed yet.
Oct 30th, 2019 8:28pm
GetHuman-edithrei indicated the issue is not fixed yet.
Nov 4th, 2019 10:58pm
GetHuman-edithrei indicated the issue is not fixed yet.
Nov 4th, 2019 10:58pm
GetHuman-edithrei indicated the issue is not fixed yet.
Nov 4th, 2019 10:58pm
GetHuman-edithrei indicated the issue is not fixed yet.
Nov 6th, 2019 5:27am
GetHuman-edithrei indicated the issue is not fixed yet.
Nov 6th, 2019 5:27am

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