My name is Joaqu*n Navarro, Aeroplan * *********. *My wife’s name is Margaret Navarro...

GetHuman-ximoisal's customer service issue with Aeroplan from July 2019

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The issue in GetHuman-ximoisal's own words
My name is Joaqu*n Navarro, Aeroplan * *********. *My wife’s name is Margaret Navarro, Aeroplan * *********. **We are Air Canada frequent flyers having flown with Air Canada to Spain several times in the last three years, and having booked a flight with Air Canada to London for next August.* *After we retired and moved from ** Pond Street, Ottawa, to *** Lisgar, apartment ****, Ottawa, we lost contact with Aeroplan, flooded with the many changes involved in the move. **Our son, Hugo Navarro, of ** Vermont Avenue, Toronto, also an Air Canada frequent flyer, more familiar with these matters, and more up to date with computers pointed out our how we had overlooked this issue during a trip on Air Canada to Newfoundland last week, and reconnected us with Aeroplan. **Is it possible for us to get retroactively Aeroplan points for the flights that we took on Air Canada in the last three years and overlooked to claim?**I thank you for your attention to this matter and wait with anticipation to your response. **Sincerely,**Joaqu*n Navarro, M.D.*Email: X*****@***.com. *Address: **** - *** Lisgar St. *Ottawa, ON, K*P *E**Tel: ***-***-*****Cell: ***-***-****

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Aeroplan

Customer service issue
Reported by GetHuman-ximoisal
Jul 8th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 675 others
0 customers following this

Timeline

GetHuman-ximoisal started working on this issue
Jul 8th, 2019 7:27pm
GetHuman-ximoisal indicated the issue is not fixed yet.
Jul 9th, 2019 9:28pm
GetHuman-ximoisal indicated the issue is not fixed yet.
Jul 11th, 2019 1:00am

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