I am locked out of my account. I have been a member since **** and I put the address I...

GetHuman2676142's customer service issue with Aeroplan from April 2019

Help with my Aeroplan issue
The issue in GetHuman2676142's own words
I am locked out of my account. I have been a member since **** and I put the address I have been living in since **** and it says that that is not correct. I also can not remember what my password is so I need some help reinstating my information. My husband, Bryan Gaul, passed away in **** and he had all the information I need to access my account. I live at **** Galbraith Drive, Mississauga, Ontario, Canada, L*L *Y*. Phone ****-***-****. E-mail *****@***.com. My account* is *********. My cell* is ***-***-****. Please help me retrieve my status so I can manage my account.

GetHuman2676142 did not yet indicate what Aeroplan should do to make this right.

How GetHuman2676142 fixed the problem
I called their number and used an old and very helpful tactic. When I was prompted to press a number I just ignored all the requests and stayed on the line and I was put through to a live agent and they guided me through the process and fixed my problem.
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Aeroplan

Customer service issue
Reported by GetHuman2676142
Apr 3rd, 2019 - 2 years ago
Fixed
GetHuman2676142 shared how to fix
Seen by 28 customers so far
Similar issue to 580 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman2676142 started working on this issue
Apr 3rd, 2019 10:03pm
GetHuman2676142 confirmed the issue is fixed. Hooray!
Apr 4th, 2019 10:18am

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