Before contacting them, items GetHuman2216358 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2216358's own words
I have a booking through Aeroplan - record KTG*EZ - flying from Entebbe to Amsterdam on *********. I paid the $**.** Canadian on my AmEx card and I have the reference * to prove that this payment was made. I did not have confirmed seats so today called to confirm seat assignments on the first two legs of the journey that are on Ethiopian Airlines. Ethiopian *airlines says that this reservation was cancelled pecans the payment was not made. I cannot reach a human on Aeroplan to resolve this issue. Please help.
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