I have a booking through Aeroplan - record KTG*EZ - flying from Entebbe to Amsterdam on...

GetHuman2216358's customer service issue with Aeroplan from February 2019

2 views
 | 
493 similar
 | 
0 following
Help with my Aeroplan issue
First: share to improve GetHuman2216358's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2216358's next move: try calling Aeroplan again.
The best way to get your problem resolved is to tap the button below to start calling Aeroplan. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2216358 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman2216358's own words
I have a booking through Aeroplan - record KTG*EZ - flying from Entebbe to Amsterdam on *********. I paid the $**.** Canadian on my AmEx card and I have the reference * to prove that this payment was made. I did not have confirmed seats so today called to confirm seat assignments on the first two legs of the journey that are on Ethiopian Airlines. Ethiopian *airlines says that this reservation was cancelled pecans the payment was not made. I cannot reach a human on Aeroplan to resolve this issue. Please help.
GetHuman2216358 did not yet indicate what Aeroplan should do to make this right.
I have an issue with Aeroplan too
How GetHuman2216358 fixed the problem
We are waiting for GetHuman2216358 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aeroplan's attention and get better help faster. Tap below to get started.
Having Aeroplan issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2216358 fixes it.
This email address isn't valid

Aeroplan

Customer service issue
Reported by GetHuman2216358
Feb 15th, 2019 - 8 mons ago
I have an issue with Aeroplan too
Not resolved
Seen by 2 customers so far
Similar issue to 493 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2216358 started working on this issue
Feb 15th 7:28pm