Before contacting them, items GetHuman1958512 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1958512's own words
On January *, ****, I successfully booked a room for a * nights stay WITHOUT BREAKFAST INCLUDED AT Double Tree by Hilton London Victoria through Aeroplan Travel Services Websites. **Hotel reservation number ***********Aeroplan Travel Services Booking *: KJZ*RL***On January **, ****, I cancelled the booking which was placed on January *, ****. At the same time, I made another booking at the same hotel for a * nights stay WITH BREAKFAST INCLUDED. However, I did not receive confirmations for either for the cancellation or the new booking on January **, ****.**I called the credit card center and realized that both booking charges ( January * and January ** ) were appeared on my credit card record.** Please have the conformation of the cancellation for the booking on January *,**** and the confirmation of the booking which I put through on January **,**** ,also refund the charges of the first booking as soon as possible.**my Aeroplan membership *: *** *** *****Regards**Hung Chi Ng
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