Hello *My name is Terrence Driedger . I have been trying to get through to aeroplan via...

GetHuman-tdriedge's customer service issue with Aeroplan from January 2019

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The issue in GetHuman-tdriedge's own words
Hello *My name is Terrence Driedger . I have been trying to get through to aeroplan via the customer service * and it says you are having technical difficulties. I have tried calling for a full day and more now.This is not a good situation for me to be in. I called Air Canada and they said that they cannot touch this.***Aeroplan * *** *** *****I am just returning to Saskatoon from Nanaimo on Sunday january *******.**I booked this trip through aeroplan.*My trip was booked twice. I have * booking references**P*CDAM this is the one I am traveling on today Sunday January *******.The taxes and fees have been put through on my TD aeroplan Visa.**Also NAT*RR is another that has been put through on my aeroplan account and the taxes and fees have been put through twice as well on my TD Visa card.**I just realized this during my trip and I seriously wonder how this type of thing can happen? Do booking agents or anyone not confirm with the customer to avoid double booking?*The booking process seems cumbersome and the customer service seems nonexistent. Please contact me to help me resolve this issue. This definitely affects my perception of Air Canada and Aeroplan.**I expect a full refund of the double booking aeroplan miles and my airport taxes. I am not at all pleased with this situation. My cell * is (***) ***-****
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Customer service issue
Reported by GetHuman-tdriedge
Jan 13th, 2019 - a mon ago
I have an issue with Aeroplan too
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Seen by 3 customers so far
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GetHuman-tdriedge started working on this issue
Jan 13th 1:18pm