I booked flights for myself and my dad to Scotland in August. On February **, **** my...

GetHuman-wallymal's flight cancelation issue with Aeroplan from May 2018

Help with my Aeroplan issue
The issue in GetHuman-wallymal's own words
I booked flights for myself and my dad to Scotland in August. On February **, **** my **-year-old dad fell on the winter ice, broke his hip, and a few hours later suffered a heart attack. These two events landed him in the hospital and have propelled his once-mild dementia to a level where he will never come home again. He's been in the hospital since, and will be until we find the right care home for him to move into. i need to cancel our trip but can't get through the "set up your PIN" function on the phone line! It's incredibly frustrating. Please help.**Booking ref. for Erica Heuer: KM*UM**Booking ref. for Harry Heuer: KNJ*ER
GetHuman-wallymal did not yet indicate what Aeroplan should do to make this right.
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I contacted Aeroplan on their FB page. They replied right away.
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Aeroplan

flight cancelation issue
Reported by GetHuman-wallymal
May 1st, 2018 - a yr ago
I have an issue with Aeroplan too
Fixed
GetHuman-wallymal shared how to fix
Seen by 2 customers so far
Similar issue to 1017 others
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Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman-wallymal started working on this issue
May 1st, 2018 3:17pm
GetHuman-wallymal confirmed the issue is fixed. Hooray!
May 2nd, 2018 4:51am