We purchased tickets on your airline TIJ*MEX*EZE departing * Nov **** returning from SC...

GetHuman-stonebox's Refund issue with Aeromexico from February 2021

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The issue in GetHuman-stonebox's own words
We purchased tickets on your airline TIJ*MEX*EZE departing * Nov **** returning from SCL*MEX*TIJ on ** Nov *****Aeromexico changed our flights and we could not make our connections. We cancelled our tickets via chat on ** Oct **** with Mauricio Moreno.*Our cancellation numbers are *************-** for Susan Stone and *************-** for Stephen Stone.*Our companions Susan Lueben Maddox and George Maddox did the same.*Mauricio told both of us via chat on Aeromexico site that we would receive refunds on our credit card.*Stephen and Susan Stone needed to call the call center at *** ** ********. We tried and tried so we contacted our Credit Card Company.*Now we are being told the credit cannot be processed.*Please, we need your help. These tickets are $*,***.**.*With the current climate with travel, we are unable to travel and need Aero Mexico to honor their representatives assurance that a refund would be issued on our credit card.

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Aeromexico

Refund issue
Reported by GetHuman-stonebox
Feb 9th, 2021 - 6 months ago
Not resolved
Seen by 18 customers so far
Similar issue to 236 others
0 customers following this

Timeline

GetHuman-stonebox started working on this issue
Feb 9th 2:28am