Subject: Request Special Consideration for Change of Return Flight *ICZXQJ**We would li...

GetHuman1370401's customer service issue with Aeromexico from October 2018

Help with my Aeromexico issue
The issue in GetHuman1370401's own words
Subject: Request Special Consideration for Change of Return Flight *ICZXQJ**We would like to receive special consideration for changing our return flight from Leon, Mexico to Burlington, Vermont on April **, **** to March **, ****. We're asking for special consideration as our daughter has become pregnant since we purchased our original ticket, and her baby's birth is expected on March **th. This is her first child, and she is having a difficult pregnancy. For medical reasons we need to be present for the birth. Since this request for changing our flight is five months in advance we can't imagine that it will cost Aeromexico any loss of money or inconvenience. We were told by your representative no changes can be made to our current tickets. This seems a very unreasonable policy which we have never encountered with any other airline. Your representative actually said that we would have to throw our tickets away. We chose Aeromexico to support the Mexican economy and have spent the last ** years in Mexico for up to six months every year. Your inflexibility on this request would of course cause us to chose another airline in the future and advise our friends to do the same. We would appreciate a positive response to our request. **Rodney and Glenna Copeland
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Aeromexico

Customer service issue
Reported by GetHuman1370401
Oct 18th, 2018 - a mon ago
I have an issue with Aeromexico too
Fixed
Seen by 2 customers so far
Similar issue to 72 others
0 customers following this
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GetHuman1370401 started working on this issue
Oct 18th 5:00pm
GetHuman1370401 indicated the issue is not fixed yet.
Oct 18th 5:00pm