Wrongly charged fee for first bag

GetHuman-conarac's customer service issue with Aeromexico from September 2018

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The issue in GetHuman-conarac's own words
Checked baggage ... I was flying from Oaxaca to Mexico City on September **, ****. It was a Delta flight through Aeromexico and it was flight AM ****. I had one bag which I planned to take on board (equipo de mano) and a small string bag. At the counter I was asked to put the bag and the string bag on the scale and since both were just over the weight limit I was told I had to pay *** pesos which I did to check the bag to Chicago.*I see that the policy on AM is that there is no charge for the first checked bag which was the case here. I should have not been charged for the first and only bag. Please refund to me the *** pesos either in pesos or the equivalent in US dollars. Relevant information is below.**eticket number: ************* **Receipt for *** pesos number:********* or * *** ***********Delta Confirm Number: G*JBFH*Travelocity: **************my phone number: ***-***-******cc: Delta Airlines re G*JBFH
appears to be against the AM policy
refund the *** pesos
few years
nada
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Aeromexico

checked baggage
Customer service issue
Reported by GetHuman-conarac
Sep 23rd, 2018 - 2 mons ago
I have an issue with Aeromexico too
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Seen by 7 customers so far
Similar issue to 55 others
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Timeline
GetHuman-conarac started working on this issue
Sep 23rd 10:11am