My name is Aleksandr Kreps.*My ticket N for flight from LHR to MEX*at * Sept"**** is...

GetHuman-uitelia's customer service issue with Aeromexico from August 2018

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The issue in GetHuman-uitelia's own words
My name is Aleksandr Kreps.*My ticket N for flight from LHR to MEX*at * Sept"**** is *************.*When I was making the booking I*picked up One Way option and booked One Way flight from LHR to*MEX at * Sept **** with booking ref.*P***KU. I was badly surprised to see in my travel document there is included a flight back which during the booking had not been showN. *I find that is very opressive and unfair*treat. After purchase was activated I felt in panic to realise my banc account was blocked by customer care because of * attempts of Opodo*(who initially made the flight booking)*to debit my banc account with *** euros and *** euros, so I could Not*use my banc account in a time I needed it. Restrictions was lifted up*next day ***** and then Opodo debited the ticket price and emailed*me the Travel doc with a flight back*I did not book.*I see now that every attempt to make*check in with the book.ref. of flight*from LHR to MEX.ie P***KU is failed,*but yes with the book.ref. of the flight*back, HDJLUT, which makes the conclusion I migh have a flight back*only.*Now I feell worry for all that story that brought me to the **** and still*is continuing. *Yesterday Opodo emailed me that I*havea flight to London (??)at * of Sept*& regard it offered services like rent*a car etc. I won't be surprised if they*text me a travel doc for a flight I did not ever book once they are holding*my banc account details.*I am complainin to you now, because*any attempt to do that with Opodo*failed or consiquanted offers for new*flights.

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Aeromexico

Customer service issue
Reported by GetHuman-uitelia
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 24 customers so far
Similar issue to 36 others
0 customers following this
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Timeline

GetHuman-uitelia started working on this issue
Aug 24th, 2018 7:59am
GetHuman-uitelia shared this issue with others over email
Aug 24th, 2018 8:02am
GetHuman-uitelia shared this issue with others over email
Aug 24th, 2018 8:05am
GetHuman-uitelia indicated the issue is not fixed yet.
Aug 24th, 2018 10:20am

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