Dear Madam*Sir!*I will travel for Los Angeles to Budapest on **th March ****.*Ticket nu...

GetHuman-iteopepe's customer service issue with Aeroflot from March 2019

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The issue in GetHuman-iteopepe's own words
Dear Madam*Sir!*I will travel for Los Angeles to Budapest on **th March ****.*Ticket number: **************BOoking code: SLEYOP***I will have a bike suitcase which will be overweight than the **kg, but not more than **kg. This will be my *nd baggage, my *st baggage price is already included in the price.**I asked after this at your customer service but haven’t received evaluable*helper answer. Please provide me clear answers to my questions.*I already asked for a bike transportation and it was accepted for my first flight but was declined for my *nd flight because of the airplane type.*****st flight: LAX Los Angeles-Moscov SVO, **th March, **:**, FLight number: SU *****nd flight: SVO Moscov-Budapest BUD, **th March, **:**, Flight number: SU****.**However i get a tape measure and checked my baggage size and it’s significcantly smaller that i guess. Can you send another request with the following size?**********.*Can you accept that baggage for the Moscov-Budapest flight also as a regular baggage? If yes, please register that and send me a confirmation about that.*Thank you in advance*Kind Regards*Peter Gelencser
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Aeroflot

Customer service issue
Reported by GetHuman-iteopepe
Mar 12th, 2019 - 5 mons ago
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GetHuman-iteopepe started working on this issue
Mar 12th 7:28pm