Aer Lingus Customer Service Issues

I am extremely dissatisfied with Aer Lingus and their lack of customer service. Despite receiving an email about changes to my flight, I have not been provided with the new flight details as promised. This is unacceptable. I will be voicing my frustrations on various social media platforms. In the future, I will opt to fly with Ryanair to Ireland, even though I dislike them, over Aer Lingus. Aer Lingus Notification - Booking Ref: 2T7SNB Dear Guest, We regret to inform you that your flight details have been changed due to a revision in our schedule. We apologize for any inconvenience caused. Rest assured, your updated itinerary will be emailed to you shortly.

Dear Aer Lingus Support, I made a reservation for flight [redacted] from Rome to Dublin with booking reference 27EGMB on April 11, [redacted]. I received notification about two options: 1. Change my flight without a fee 2. Apply for a voucher. I have submitted multiple requests for a refund of EUR110.98, but have yet to receive it. I am eager to receive the refund soon. I would appreciate a prompt response with specific information regarding my refund request. Thank you for your assistance. Sincerely, Rico

I have flown with Aer Lingus from Malaga to Florida many times and always thought they were the best airline. This time, I booked a flight for November 18, [redacted], returning on April 19, [redacted]. Unfortunately, my return flight has been cancelled five times with rescheduled dates in April, May, and June. Aer Lingus is now asking for a supplement for a flight in July, even though I see available seats online for June 30th. My partner and I are both in our 80s, facing visa and residency renewal issues due to these flight changes. We have already incurred expenses for legal help, and now being asked for more money feels unfair. This situation is not what I expected from Aer Lingus. - Pamela P. and John W.

Booking Reference 2MZAT2 Despite numerous attempts to resolve this issue by contacting customer service, it remains unresolved. Initially, I requested a refund for the above booking reference. Aer Lingus offered a Voucher instead via email, which I accepted to support the airline in light of the current economic situation. However, despite the agent Muriel informing me that the voucher was issued on 21 May, I did not receive it even after checking my spam folder. Muriel said she would have the voucher emailed to me, but it did not arrive by the end of last week. When I contacted customer services again, I encountered a bad connection but received a similar response to my conversation with Muriel. I tried reaching out today without success. At this point, I am fatigued with the situation and request a full refund based on my entitlement under EU law. Regards, Therese G.

REF 28UZX2. Hello, I am Stephen D. I submitted a request for a voucher for my flight cancellation due to COVID-19 back in April. Although I got a confirmation email from you promising to send the voucher soon, I have yet to receive anything. Can you please assist me with receiving the voucher? Thank you.

On March 21st, we rebooked our flight from Alicante, Spain to Dublin for July 1st, Flight EI-[redacted] at 22:35 hours, under Ref 2LIF56 for passengers P. and R. McCann. Despite being promised confirmation shortly after booking, we are still waiting as of June 10th. Attempting to reach out daily, including today, at [redacted], we face long waiting times and only a recorded message due to the current travel challenges. As senior citizens aged 88 and 77, we find this situation quite confusing and unnecessary. Can you please ensure our flight is confirmed as scheduled? Thank you.

I am seeking assistance with my cancelled flight due to Coronavirus. I successfully completed the form mentioned in the email from March 20, but I did not receive a case number. Despite providing all details two weeks ago via text, I have yet to receive the promised refund or credit after nearly 90 days. My AerLingus number is [redacted][redacted]. I was initially offered a voucher, but I used a voucher for part of the trip and now require both the funds refunded and a voucher for the remaining amount. Kindly provide me with the missing case number and an update on when I may expect a resolution. Thank you.

Dear Sir, I am writing to request a change to my brother, Michael Kinsella's, flight booking to Paris. The booking reference is 2S2ZRW. Originally scheduled for 6th - 11th July, we would like to postpone the trip to the same dates in [redacted] due to COVID-19 and my sister-in-law's health vulnerability. The hotel has already approved this change. We request the following updated flight details: Depart Dublin on 6th July [redacted] in the early morning and depart Paris on 11th July [redacted] in the mid-morning or later. If this change is not possible, we would like a refund. I understand the challenges you are facing during this crisis and kindly ask for a swift response to alleviate our concerns. Missing this trip is not an option for my family, despite the delay. Your prompt assistance is greatly appreciated. Thank you, Pauline Kinsella

I made a holiday reservation through Love Holidays, which included Aer Lingus flights. I recently received notification from Love Holidays that the holiday has been cancelled. The booking details are as follows: Booking reference 28XPNW, Flight EI [redacted] departing at 4:15 PM on June 25, [redacted], and return flight EI [redacted] departing at 11:10 PM on July 5, [redacted]. Love Holidays instructed me to request a refund from Aer Lingus. Your website indicates that refunds for flights booked through a third party should be handled by the third party. I am seeking a full refund for this trip. Could you clarify whether I should reach out to Aer Lingus or Love Holidays to process the refund? Thank you.

I'm writing to inform you that our flight scheduled for June 23, [redacted], has been canceled by Aer Lingus. Following the government's advice, we are entitled to a full refund under the current circumstances. We have not received any reassurance from your office regarding this matter despite granting you permission to communicate with the airline on our behalf. We are eagerly awaiting your response as we missed our flight on the mentioned date. The lack of communication is causing undue stress, and we trust that you will deliver the excellent service we have always received. A prompt reply would be greatly appreciated. Best regards, Maria Pilarica Presentacion Bueno Balan 14 Bellgree Boulevard, Tyrrelstown, Dublin 15, Eircode: D15 R7W8 Email: [redacted] Phone: +[redacted] 85 [redacted]

Dear Aer Lingus Team, I appreciate your help in sorting out my cancelled booking with reference number 27WTCS due to COVID-19. However, despite the offer of a voucher, I have yet to receive it after two months. I have been trying to get a response without success. The booking was made using the email address provided. I kindly request your assistance in ensuring the voucher reaches me promptly. Thank you.

Dear Sir/Madam, I am writing to address an issue regarding a booking for my daughter Emma's wedding in the USA. Despite our efforts to obtain vouchers due to travel restrictions amid the pandemic, we have not received any response. Emma had to pay for a flight back from Buffalo, which was an unexpected cost. I am reaching out for assistance with the following booking references: - 22HTUB (Emma Murphy) - [redacted] Euros - 2PPZPJ (Matthew Murphy) - [redacted].71 Euros Any help in expediting the voucher process would be greatly appreciated. Thank you for your support during these challenging times. Sincerely, Matthew Murphy

I was unable to travel to Boston in April due to the British Government's travel restrictions. I contacted my travel insurance and believe I should receive a full refund as per the CMA regulations. The CMA expects customers to be refunded under certain circumstances, such as when a service is not provided due to government measures. I requested a refund in April, which was followed up in May when I shared my feedback with AXA. Despite multiple attempts to contact customer service, I have not received a response. On 11/06/20, I spoke to a representative who assured me of a refund after merging my requests. However, over a month later, I have heard nothing. I have emailed Aer Lingus customer service and am awaiting a reply. I seek a prompt resolution and a full refund for booking ref #27746N.

I am a loyal Airlingus customer who recently booked a flight for two to attend a family wedding in Dublin. Unfortunately, the wedding has been canceled due to current circumstances, and since we are in a vulnerable age group, we are unable to travel. I understand that I am not eligible for a refund, but I kindly request a voucher to rebook our flights once the situation improves. I am a dedicated Airlingus passenger and only prefer to fly with your airline, which is why I planned this trip in advance. The flight details are as follows: Booking reference 2MW6TW, Flight E10231 on Thursday, 8th October [redacted], from Gatwick to Dublin, and E0234 on Saturday, 10th October, from Dublin to Gatwick for Mr. Alan H. and Mrs. Mary H. I am looking forward to your response. Thank you. Best regards, Mary Hayward.

Good afternoon, I kindly request confirmation on the refund status of my flights for August 18th to August 23rd with the booking references 2NVB2W and 2TCW7F. Additionally, I am seeking information on the compensation for my July flight that was cancelled without proper notification. It was only after researching my rights that I discovered the lack of timely notification for the cancellation. According to EU Regulation Nr. [redacted]/[redacted], passengers should be informed of cancellations at least 14 days in advance; in my case, I was only notified 7 days prior. This lack of notification entitles me to compensation ranging from €[redacted] to €[redacted] per passenger based on the flight distance. Despite the pandemic, I have flown with another airline to France, so the cancellation cannot be attributed to current global circumstances. I appreciate a prompt response.

I had a flight scheduled from Manchester to Dublin to Chicago on July 8th with my 84-year-old mother. Our Booking Reference is 2DIFCS. Due to Covid-19 restrictions, we were unable to travel and submitted a refund request on June 7th (Ref: [redacted]). Despite multiple follow-ups, I have not received any updates on the refund status from Aer Lingus. I am disappointed with the lack of communication and clarity on the refund process. While I understand the challenges faced by the airline, the delay in processing refunds is concerning especially when compared to a prompt refund experience with another travel provider. I eagerly await a response regarding my refund as I believe timely resolution is essential for customer satisfaction. Thank you in advance. Sincerely, Gillian M. Tellwright

I'm Margaret Mulholland. We had booked a roundtrip flight from Dublin to Faro for the Easter holiday. After canceling due to Aer Lingus' refund voucher offer, I received an email on March 25 confirming the cancellation and promising the voucher. Despite this, I have yet to receive it. After no response to my follow-up email, I called on July 16 and was given case reference number [redacted], with the assurance of a reply within 72 hours. Still no refund. An email to CEO Sean Doyle bounced back. Our booking reference is 27EURF under the name Mulholland. Any assistance would be greatly appreciated.

Hello, My flight on 27/08 from Dublin DUb to Paris CDG, originally scheduled for 18:40, has been moved up to 12:45, a difference of 5 hours and 55 minutes. The flight number is El [redacted]. Unfortunately, this new schedule conflicts with my previous flight arriving at Dublin DUB on 27/08 at 12:50, just 5 minutes later. Per article 9, if there is a schedule change of more than 2 hours after ticket purchase that does not suit me and an alternative flight is not available, I am entitled to a refund. Therefore, I kindly request an appropriate alternative as stated above or a refund for this flight with compensation for the previous flight that we are unable to cancel. Best regards, Hortense G.

Hello, I had a flight scheduled to Dublin on September 2nd, which was recently rescheduled by the airline to 9:50 am with an original return date of September 11th. My booking reference is: 2N2DFN Passenger: Nuala O'Sullivan Due to the current lockdown in Ireland, I am unable to visit my 90-year-old mother, making this trip impossible. I am seeking guidance on my available options, which could include a voucher with a 10% bonus or a direct refund. You can reach me at 00 44 [redacted] [redacted] [redacted] or email me at [redacted] Thank you for your assistance. Best regards, Nuala

Good morning, I bought the tickets listed on your website with the following details: PNR 2ECIN2, passenger names: Caruso Sabrina Ms, Romagnoli Francesco Mr, Romagnoli Camilla Mss - Ticket number [redacted][redacted]-[redacted] issued on January 31st, [redacted]. I received emails from you regarding flight delays and Covid-19 issues and was prompted to request a refund voucher, which I successfully submitted on July 8, [redacted]. However, I have yet to receive the voucher. Upon submitting the request, I was advised that the voucher would be issued within approximately 4 weeks. I would appreciate an update on the status of my request. Thank you.