I took flight **** from Dublin to Boston and paid **.** pounds for "extra leg room sea...

GetHuman3678559's customer service issue with Aer Lingus from September 2019

Help with my Aer Lingus issue
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The issue in GetHuman3678559's own words
I took flight **** from Dublin to Boston and paid **.** pounds for "extra leg room seats" that were on offer since I have an injured left knee that needs to be straight on long flights. I was booked in seats ** E and **C with my wife. When we boarded(plane was an hour late)the seats not only did not have extra leg room--typically an EXIT row--but my seat back was broken, resulting in a lot of discomfort for the entire flight. I told the staff, but they were helpless to do anything. Plane was a full.*I would like a full refund and an explanation of why I was sold two enhanced seats that did not exist. Again, staff had no explanation.*Thank you. *My flight No. was **** my comfirmation code was:**QD*B*. It left Dublin at *:**pm on Sept ***th for Boston.

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Aer Lingus

Customer service issue
Reported by GetHuman3678559
Sep 30th, 2019 - a year ago
Not resolved
Seen by 16 customers so far
Similar issue to 2526 others
0 customers following this

Timeline

GetHuman3678559 started working on this issue
Sep 30th, 2019 8:27pm
GetHuman3678559 shared this issue with friends on Facebook
Sep 30th, 2019 8:31pm