I have no idea how to book a flight online as you have changed the entire system since...

GetHuman-kaywhat's customer service issue with Aer Lingus from January 2019

1 view
 | 
938 similar
 | 
0 following
Help with my Aer Lingus issue
First: share to improve GetHuman-kaywhat's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kaywhat's next move: call Aer Lingus.
The best way to get your problem resolved is to tap the button below to start calling Aer Lingus. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-kaywhat may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman-kaywhat's own words
I have no idea how to book a flight online as you have changed the entire system since I last booked flights from Gatwick to Knock in ****. The last flights were a nightmare and I really thought that the deterioration in service was a one-off. I have tried umpteen times to book another trip to Knock from Gatwick in July **** and the entire system has changed with no information as to how to book and complete the booking. I already had my previous membership linked up with the new points system by your own office and now I cannot sign in. I thought Ryanair were bad and that Aer Lingus were way above that. I am beginning to wonder where I went wrong. I would really appreciate someone telling me if I have to have an account BEFORE I can book flights. This has not happened before. If you look up the system you will see that you did the switchover for me but I cannot get anywhere with your booking website. I would appreciate help. It is so frustrating.*Thank you**Kathleen Whatley
GetHuman-kaywhat did not yet indicate what Aer Lingus should do to make this right.
I have an issue with Aer Lingus too
How GetHuman-kaywhat fixed the problem
We are waiting for GetHuman-kaywhat to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Aer Lingus's attention and get better help faster. Tap below to get started.
Having Aer Lingus issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Aer Lingus email you?
This email address isn't valid
Follow this issue
See how GetHuman-kaywhat fixes it.
This email address isn't valid

Aer Lingus

Customer service issue
Reported by GetHuman-kaywhat
Jan 8th, 2019 - a mon ago
I have an issue with Aer Lingus too
Not resolved
Seen by 1 customer so far
Similar issue to 938 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kaywhat started working on this issue
Jan 8th 9:29pm