Hi. My mum flew with Aer lingus from Dublin Ireland to Toronto Canada on Thursday Octob...

GetHuman-lohnjee's customer service issue with Aer Lingus from November 2018

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The issue in GetHuman-lohnjee's own words
Hi. My mum flew with Aer lingus from Dublin Ireland to Toronto Canada on Thursday October **, flight number EI****. She was charged ** euro to check her bag in on the plane and I am just wondering why this charge was incurred on her. It says on your website that you can check in one bag under **kg for no charge on trans Atlantic flights.*My mum had no other bags with her apart from her hand bag. She will be returning to Ireland on Monday November **, flight EI****.*I am just wondering what is the story with the charge and the baggage
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Aer Lingus

Customer service issue
Reported by GetHuman-lohnjee
Nov 2nd, 2018 - a mon ago
I have an issue with Aer Lingus too
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GetHuman-lohnjee started working on this issue
Nov 2nd 11:50pm