Hi , I would just like to give some feed back of our cancelled flight on the **th Septe...

GetHuman-cagcrowl's customer service issue with Aer Lingus from October 2018

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The issue in GetHuman-cagcrowl's own words
Hi , I would just like to give some feed back of our cancelled flight on the **th September ****... Myself, my husband and our four kids were due to fly out to Verona on a Wednesday morning at **.**, we arrived at the airport at *.**. Storm Ali was travelling over the country and I understand there are no way you can predict the weather. The problem I would like to complain about is that on the screen or flight was delayed * hour and then delayed another hour this is * hours of waiting for us all especially my kids one of which was * that very day. At approx *pm a couple in front of ya turned around and told us the flight was cancelled as they read it online. About ** mins later a lady working for Aer Lingus announced this over the Speaker to our kids devastation they cried all the way back to the car that day while I was on hold to Aer Lingus on the phone trying to reassure them that we would still go on holiday once the storm had gone. The only flight we could get was on the Saturday morning * nights after we had booked our holiday which we had paid for our accommodation in Bella Italia Lake Garda and lost out on, we lost out on our transfers as it was a no show and they would not accommodate our return transfer as we managed to book * extra nights in Bella Italia to make our holiday a full week only to be told we would be flying home from Venice which is a * hour journey from Bella Italia Lake Garda and cost us in transfers over €***. We are still making up for the financial strain the three days we were left waiting for a flight and the inconvenience of flying home from another airport. As lovely as your workers are and as smooth as the flight is your customer service in this situation puts me off booking another flight. Is there any way you can accommodate passengers for the financial losses they go through due to lack of communication. In my opinion and in my own line of work I believe if a flight is cancelled it should be in your power to sort out the another flight for families especially and not tell them over a speaker to book another flight online and leave it at that. I am not a person that usually would complain and I am very easy going in relation to human error but I felt this email was necessary for future families in the same position. I hope you find the time to read it. *Regards , Catherine Crowley Stradbally Co Waterford *In reaction to flight no EI****

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Aer Lingus

Customer service issue
Reported by GetHuman-cagcrowl
Oct 21st, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 646 others
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GetHuman-cagcrowl started working on this issue
Oct 21st, 2018 10:36pm
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Oct 21st, 2018 10:36pm

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