My one suitcase was forwarded from Vienna on August *th direct to Philadelphia Internat...

GetHuman979112's customer service issue with Aer Lingus from August 2018

Help with my Aer Lingus issue
The issue in GetHuman979112's own words
My one suitcase was forwarded from Vienna on August *th direct to Philadelphia International Airport as I had overnight stay in Dublin that night and would not leave until *:** flightEI*** on August **th. Unfortunately my bag was not at customer service but unknown to me was left on carousel when arrived about *:** p..m. yesterday Friday August **th. I was called from phone ***-***-**** that I could come and pick up bag or have it FedExed and would get an e-mail to that effect with details. NO E-MAIL! - Now I can get a ride from daughter (I am handicapped and cannot get to baggage claim area without assistance) IF know the time as yesterday AER LINGUS desk was closed! WHEN can I get my suitcase VERY BIG red one with Tag label??? *Need the hours and day to come get it as need help.
GetHuman979112 did not yet indicate what Aer Lingus should do to make this right.
I have an issue with Aer Lingus too
How GetHuman979112 fixed the problem
I had received a call a * p.m. the night the luggage was not available -- no one there for a couple hours and then later reached a person who said to go to British Airways ticket office. No need to pay for parking - just pull up to agent with someone else staying in the car and ask for luggage. Went with my daughter and she went in and * minutes later returned with luggage. Problem fixed.
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Aer Lingus

Customer service issue
Reported by GetHuman979112
Aug 11th, 2018 - a yr ago
I have an issue with Aer Lingus too
Fixed
GetHuman979112 shared how to fix
Seen by 3 customers so far
Similar issue to 322 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)
Timeline
GetHuman979112 started working on this issue
Aug 11th, 2018 2:22pm
GetHuman979112 confirmed the issue is fixed. Hooray!
Aug 11th, 2018 11:54pm
GetHuman979112 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 5:37pm