Tried to confirm cancellation of reservation- received no response

GetHuman-narudo's customer service issue with Aer Lingus from June 2018

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The issue in GetHuman-narudo's own words
I wanted info re my cancellation of flight SeaTac-Dublin ... I need to cancel my Aer Lingus reservation-booking reference:**RP**S*due to family reasons (mother now in hospice, not expected to live much longer and I am closest relative and actively caring for her).**I understand my reservations are non-refundable. Is there a way to use my credited payment towards a future flight?**Also, I paid for RT seat reservations* is this part of the reservation refundable or available for credit for a future ticket?**I tried to cancel earlier but I recently received a message from Aer Lingus of the flight confirmation, so I am concerned that my previous message regarding my cancellation was not received.**I would appreciate speaking with your office or receiving a detailed email in response to these questions.**Thank you,*Naomi Rudo******@***.com
I would like to rebook for ****

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What Are the Baggage Fees on Aer Lingus?What Do I Do If I'm Missing My Baggage from My Aer Lingus Flight?How Do I Change My Flight on Aer Lingus?How Do I Cancel My Flight with Aer Lingus?
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Aer Lingus

Aer Lingus cancellation by email
Customer service issue
Reported by GetHuman-narudo
Jun 18th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 168 others
0 customers following this
Items needed
Name on the ticket
Booking reference
Billing address
Email address on the account
Frequent Flyer number (if applicable)

Timeline

GetHuman-narudo started working on this issue
Jun 18th, 2018 11:25pm
GetHuman-narudo indicated the issue is not fixed yet.
Jun 19th, 2018 6:01am
GetHuman-narudo indicated the issue is not fixed yet.
Jun 19th, 2018 6:08am
GetHuman-narudo indicated the issue is not fixed yet.
Jun 22nd, 2018 2:24am
GetHuman-narudo indicated the issue is not fixed yet.
Jun 22nd, 2018 2:57am