I was trying to find out why they didn't pick my garbage up on **-**-** the day that it was the picked up. I have been having problems with gargabe pickup since October, ****.

GetHuman-btuggle's customer service issue with Advanced Disposal from November 2018

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The issue in GetHuman-btuggle's own words
I was trying to find out why the driver did not pick up my garbage on **-**-**. He drove right by my garbage and my neighbors without stopping to pick it up. This has been going on since the middle of October. ... My garbage was not picked up yesterday (**-**-**) the day that it is to be picked up. The driver drove right past my garbage and did not pick it up. This has been happening about every other week and I want the problem solved. I am in my seventies and can't carry the garbage up and down my driveway ever week.
They don* realize that I have to carry the garbage down to the end of my driveway and if it isn't picked up that day or the next day, I have to carry it back up the driveway so that the animals will not get into it and scatter it everywhere.
They could make this right by assuring me and other customers that the garbage will be picked up when it is scheduled. I pay my bill on time and expect the garbage to be picked up and the driver drive right by it and not stop to pick it up
** - ** years
I tried calling the Advanced and spoke to someone there. She assured me that the garbage would be picked up in ** - ** hours but it was not. Also it takes forever to talk to someone at Advance about the problem. I was on hold for ** minutes or longer before I spoke to a representative
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Advanced Disposal

Garbage pick up every Thursday
Customer service issue
Reported by GetHuman-btuggle
Nov 30th, 2018 - 6 mons ago
I have an issue with Advanced Disposal too
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Seen by 13 customers so far
Similar issue to 54 others
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Timeline
GetHuman-btuggle started working on this issue
Nov 30th, 2018 2:37pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:48pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:49pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:50pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:51pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:51pm
GetHuman-btuggle indicated the issue is not fixed yet.
Dec 3rd, 2018 2:58pm