I ordered a Parrot BeBop * November **th. Adorama provided free shipping. It didn'y say...

GetHuman-urbanspo's customer service issue with Adorama.com from November 2018

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I ordered a Parrot BeBop * November **th. Adorama provided free shipping. It didn'y say how it would be shipped. The day UPS Ground delivered it I was at home. I received a text immediately when it was delivered. I went on my porch and there was nothing there, I walked six houses down in every direction on both sides of the street. I immediately called Adorama customer service. The lady assured me she would call UPS and try and track the package and start an investigation. I waited three days and heard nothing. I called again and had a lady who seemed like she was reading off a script and who was clearly not based in America which she admitted. She told me I needed to call customer service. I received an email from Nan saying I had to contact UPS because I had UPS My Choice and Adorama couldn't order a trace. My response is as follows: *) My preferences are is to leave the item at my door and ring the bell. I have no instruction to deliver to a neighbor. I don't even no my neighbors. Finally she told me a lie. I have had two other situstions this year were Adorama dealt eith UPS. In one case, the driver clained he left the item at my door. Once again, They found it sitting in UPS' Mesquite facility. It tok ** days for Adorama to credit my account. Ups is the worst and your customer service is disgraceful. Do you know how hard it is to get through to UPS? I have no idea where the drone was delivered. I would like to get resolution on this matter. My wife and I have spent a lot of money with Adorama, but I'm about to go back to B&H because it's always something with Adorama. I can be reached at *****@***.com or ***-***-**** (cell)
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Customer service issue
Reported by GetHuman-urbanspo
Nov 27th, 2018 - 9 mons ago
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GetHuman-urbanspo started working on this issue
Nov 27th, 2018 11:28pm