I purchased Premiere Elements ****. I paid $** for it. I cannot install it. It goes thr...

GetHuman-janlwass's Technical support issue with Adobe Systems from October 2019

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The issue in GetHuman-janlwass's own words
I purchased Premiere Elements ****. I paid $** for it. I cannot install it. It goes through the whole process and when I try to open it I get a message to download from DVD, which is just what I did. It will not install no matter what I do. I have followed all the instructions via messages and on line. It won't even let me download the trial. I feel as if I had burned up $**. I had Adobe Element * and it just stopped working, so I ordered this. I am angry and confused.

GetHuman-janlwass did not yet indicate what Adobe Systems should do to make this right.

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How GetHuman-janlwass fixed the problem
Actually it wasn't really fixed. What I got, without realizing it, only works on video. I wanted something that works on photos, like Element* which I had before. I only wanted to change because I need ** bit, and Element * stopped working. So I am now stuck with something I didn't want, that cost me $**. I'm trying the "free trial" of Elements ****, so far I'm not really impressed. I'm very disappointed because Elements * was something I worked with a lot. Now, I basically have nothing. Doubt that' I'll hear from you again.
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Adobe Systems

Technical support issue
Reported by GetHuman-janlwass
Oct 29th, 2019 - 3 years ago
I have an issue with Adobe Systems too
Fixed
GetHuman-janlwass shared how to fix
Seen by 20 customers so far
Similar issue to 632 others
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Timeline

GetHuman-janlwass started working on this issue
Oct 29th, 2019 9:09pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 1:54pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 11:27pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 11:28pm
GetHuman-janlwass confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 1:21am

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