I purchased Premiere Elements ****. I paid $** for it. I cannot install it. It goes thr...

GetHuman-janlwass's Technical support issue with Adobe Systems from October 2019

Help with my Adobe Systems issue
The issue in GetHuman-janlwass's own words
I purchased Premiere Elements ****. I paid $** for it. I cannot install it. It goes through the whole process and when I try to open it I get a message to download from DVD, which is just what I did. It will not install no matter what I do. I have followed all the instructions via messages and on line. It won't even let me download the trial. I feel as if I had burned up $**. I had Adobe Element * and it just stopped working, so I ordered this. I am angry and confused.

GetHuman-janlwass did not yet indicate what Adobe Systems should do to make this right.

I have an issue with Adobe Systems too
How GetHuman-janlwass fixed the problem
Actually it wasn't really fixed. What I got, without realizing it, only works on video. I wanted something that works on photos, like Element* which I had before. I only wanted to change because I need ** bit, and Element * stopped working. So I am now stuck with something I didn't want, that cost me $**. I'm trying the "free trial" of Elements ****, so far I'm not really impressed. I'm very disappointed because Elements * was something I worked with a lot. Now, I basically have nothing. Doubt that' I'll hear from you again.
Please help with my Adobe Systems issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I recently purchased Adobe Premier Elements **** on **********. Order *ADB...in paid for adobe elements on ********** at Best Buy and had the geek squid insta...The Adobe Photoshop Elements **** was purchased for me by a friend back in May...I show * Adobe Photoshop Elements on my order history.*When I had to have my syst...Have loaded adobe elements **** - all ok*Opening Elements - all ok*Updating elements...I wish to upgrade from Adobe Photo Shop Elements **to the latest which I think i...March **, *****Adobe Photoshop Elements*US$**.***ADB*********, I was trying to u...LR (*.*) doesn’t see my camera for tethered capture (D****). **No previous proble...Logging in - when trying to Sign into my enterprise account - burden was I am una...
Do you have a customer issue as well?
We can help you get Adobe Systems's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Adobe Systems issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Adobe Systems

Technical support issue
Reported by GetHuman-janlwass
Oct 29th, 2019 - 2 years ago
I have an issue with Adobe Systems too
Fixed
GetHuman-janlwass shared how to fix
Seen by 8 customers so far
Similar issue to 632 others
0 customers following this
Items needed
Account holder name
Account number (if applicable)
Email address on the account
Billing address

Timeline

GetHuman-janlwass started working on this issue
Oct 29th, 2019 9:09pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 1:54pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 11:27pm
GetHuman-janlwass indicated the issue is not fixed yet.
Oct 30th, 2019 11:28pm
GetHuman-janlwass confirmed the issue is fixed. Hooray!
Nov 2nd, 2019 1:21am

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies