Before contacting them, items GetHuman-ericnur may need:
Account holder name, Account number (if applicable), Email address on the account, and Billing address
The issue in GetHuman-ericnur's own words
I am receiving an error message when I click on the "Adobe Sign" link on my account dashboard. I don't know what the issues is. Here is the error message I receive.**"We have encountered an issue due to possible Adobe Id change. Please contact your IT administrator or Adobe support".**Yesterday, I changed the primary email address in my account to a new email address and that has been already verified by Adobe by sending me a verification email (which I clicked on the link in the email and confirmed it). In addition, I am able to go into my account and see that my new email address in the account (and everything seems to be OK). **The second problem I am having: I am not getting a confirmation email after the document I sent out for signatures signed. When I go to the https:**documents.adobe.com to see the signed documents and enter my userid*password, I am getting the same error message I gave you above.
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