My project won't load when I click edit. It's a project that's due in three days and I...

GetHuman-onwardb's customer service issue with Adobe Spark from May 2019

Help with my Adobe Spark issue
The issue in GetHuman-onwardb's own words
My project won't load when I click edit. It's a project that's due in three days and I really need it to load!
GetHuman-onwardb did not yet indicate what Adobe Spark should do to make this right.
I have an issue with Adobe Spark too
How GetHuman-onwardb fixed the problem
There is no way to fix this problem. I created in Chrome, but Chrome wouldn't open it. Safari would open it, but would freeze every time I tried making edits. When I tried to download the presentation, Safari did so with no volume. Firefox was my solution. I installed Firefox. The presentation opened perfectly and I could easily edit it, but it wouldn't download. So I deleted half the presentation to about ** slides. I opened it in Chrome (Chrome opens smaller presentations) and smoothly downloaded it. It had volume! Then I remade the other half of my presentation.
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Adobe Spark

Customer service issue
Reported by GetHuman-onwardb
May 9th, 2019 - 2 mons ago
I have an issue with Adobe Spark too
Fixed
GetHuman-onwardb shared how to fix
Seen by 5 customers so far
Similar issue to 29 others
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Timeline
GetHuman-onwardb started working on this issue
May 9th 1:04am
GetHuman-onwardb confirmed the issue is fixed. Hooray!
May 10th 3:08pm