The message: "Creating your link" goes on forever and "preparing for download". Nothing happens

GetHuman-libamark's customer service issue with Adobe Spark from June 2018

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Help with my Adobe Spark issue
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Adobe Spark doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-libamark will want to follow the link below to head to their help center. We will check on GetHuman-libamark later to make sure it's all set or try to help escalate.
The issue in GetHuman-libamark's own words
Share the video I created or download my video ... Have tried for days to create a link or download my video and it doesn't work. I've switched browsers, refreshed, cleared cache, everything and nothing helps. I probably won't use Adobe Spark again since I can't use the video I made.
I can't do anything with it now. It's useless to me and I spend hours creating it. Also, the program was SO VERY BUGGY. It shut down very often and couldn't connect to servers and had to refresh and wouldn't load my videos. Really frustrating experience.
I just want to share the video I created.
I expected to create a video for free and share it.
tried different browsers, cleared cache, refreshed page, waited ** hours, etc.
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Adobe Spark

Adobe Spark
Customer service issue
Reported by GetHuman-libamark
Jun 13th, 2018 - 2 years ago
Seen by 8 customers so far
Similar issue to 4 others
0 customers following this
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GetHuman-libamark started working on this issue
Jun 13th, 2018 8:27am
GetHuman-libamark indicated the issue is not fixed yet.
Jun 14th, 2018 10:04am
GetHuman-libamark indicated the issue is not fixed yet.
Jun 14th, 2018 10:10am

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