I was forced to cancel my insurance due to the malfunction of the customer service. I a...

GetHuman-rominaa's customer service issue with Admiral Insurance Company from September 2020

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The issue in GetHuman-rominaa's own words
I was forced to cancel my insurance due to the malfunction of the customer service. I asked for the breakdown assistance then I could not be helped by them due to my policy's conditions. I called every customer service number but they hung up on me without giving me the assistance needed.*I tried to contact them for canceling the policy, I have been calling them for more than one week and they hang up on me every time. I emailed them and as answer, I got that they could not reach me back. I spent more than ** pounds for making these calls. I hope they canceled my policy as I requested by a letter that I sent them by postal. *I am deeply disappointed and I strongly suggest an internal and external investigation around this company. I would not recommend Admiral to anyone.

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Admiral Insurance Company

Customer service issue
Reported by GetHuman-rominaa
Sep 29th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 150 others
0 customers following this

Timeline

GetHuman-rominaa started working on this issue
Sep 29th, 2020 6:14pm