Hi. So I ordered a pair of the adidas kids swift run shoes (white) size *.* and I found...

GetHuman4197185's Return an Order issue with Adidas from January 2020

Help with my Adidas issue
The issue in GetHuman4197185's own words
Hi. So I ordered a pair of the adidas kids swift run shoes (white) size *.* and I found that they are very loose and there are not enough rungs on the shoe which makes it too loose and not fitting. I ordered the correct size but found that they are very loose, too loose because of that. They are lightly worn (about * days) and it very good condition. I was wondering if I could return them and get my money back or if I could just get store credit instead because I am not happy with the product. I don’t have the tag anymore that came with them but I still have the box in which the shoes came in and all of my order information. Is there any way I can still send them back and or get a refund*store credit? Thanks

GetHuman4197185 did not yet indicate what Adidas should do to make this right.

How GetHuman4197185 fixed the problem
I contacted an adidas rep by calling the adidas phone number and they will prompt you on how to contact a rep. I then get on the phone with the rep and told them my situation and if I was able to get a refund and they asked me for my order number and then they were able to give me a return label. Make sure you still have the box or else you won’t be able to return the shoes. I got a return label and an email confirmation, make sure to print the return email confirmation and include it in the box. Then after you put the shoes in the box they came in, put in a package, seal, and put the return label on the box or over the original label, covering completely. Then find a UPS store and drop off the parcel there. Once the package is received, you will get a full refund back in *-** business days. Hope this helps.
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Adidas

Return an Order issue
Reported by GetHuman4197185
Jan 3rd, 2020 - a year ago
Fixed
GetHuman4197185 shared how to fix
Seen by 26 customers so far
Similar issue to 1063 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman4197185 started working on this issue
Jan 3rd, 2020 10:39pm
GetHuman4197185 confirmed the issue is fixed. Hooray!
Jan 4th, 2020 4:16am