I bought a swim suit gift for my husband birthday *And i took the gift receipt for him...

GetHuman3756325's customer service issue with Adidas from October 2019

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The issue in GetHuman3756325's own words
I bought a swim suit gift for my husband birthday *And i took the gift receipt for him for changing any size or color , and actually it was so small so i wanted a bigger size ! then i went after *-* weeks because i traveled , and want to change it i will not refund it the manager was a man and he was so nice and professional and he sent an email asking if i can change it and he told me you can change the item if u want i told him ok i will take sneakers which is more expensive by ****le and he told me * days and i will respone , and he didnt call back so i traveled again and i went today and didnt saw him , there was w manager ( women called mai ) from here started the big problem !!! And the unprofessional wayy !! How come this women works at ADIDAS !!! It was a very very veryyy bad experience and i was so nervous i couldn't believe she treated me like this ifront of other customers ! She also treated the staff very bad infront of me ! I And she was very careless and rude as she crushes the bag and gave it back to me in a very rude way and when i asked the staff about a number to call to complain no one answered me w *aly hya el manager msh ha*dr a*olk haga hya t*olk ana msh ha*dr and she was ( msh Htla*y had tklmeh hna ghery *shn ana el manager wla ysa*dk gheryy w etfadlo kol wahed makano w ma*lsh nasebk b*a oltelha dh msh tare*t had professional aletly ah ana msh professional shokrn oltelhom law samahtoo *yza ayyy had tany shater atklm ma*ah !! Aletley bardo mafeesh ghery w ebtesemaa balha* ghareeba oltelha enty mestaw*eba enek manager f brand adidas ! Msh f mahl fl mansheya masln w tala*t receipt kda aletley hakhdo bs damaged oltelhaa tb wana hastafad eh kda aletley tb ana ghaltana sheel el receipt dh w msh ha*mlk haga dh malboos w fee bo** !! oltelha msh motara ahleflk khales w EVENNN dana law gaybaholk mahrooooo* msh malboos bardo lazm te*rfy tet*mly ma*aya w amshy wana satisfied hata law msh *abadl bs yeb*a fe zoo* w esloob mohtaram ! what does she knows about customer rights ,how did she even got hired in such a big store with this attitude i want someone to contact me as soon as possible this will not pass like this i need an action taken against this manager ( city center carfour branch ) ,*Ive tried to reach so many numbers nothing works Hope this will !

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Adidas

Customer service issue
Reported by GetHuman3756325
Oct 14th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 4997 others
0 customers following this

Timeline

GetHuman3756325 started working on this issue
Oct 14th, 2019 3:25pm