******* I attempted to purchase a shirt online using my American express gift card pre...

GetHuman3710105's customer service issue with Adidas from October 2019

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The issue in GetHuman3710105's own words
******* I attempted to purchase a shirt online using my American express gift card pre-loaded for $**. After entering the info green check marks appeared after entering card info but message appeared PAYMENT FAILED. I called Adidas CS spoke to Melissa*Ca. Ask her if American express gift cards are excepted online with Adidas because my payment failed twice , after about ** minutes into the call she finally says oh we don’t except that card I didn’t hear you say that. I asked for a manager at the beginning of the call she advised me that no managers were available on the floor today and maybe they can call me back sometime next week. As a regular customer this is unacceptable to me. First because she did not pay attention to concern she showed very little interest and did not provide a resolution. Please look into this for me I was purchasing an XL shirt for my birthday and now there’s a big delay in this process. The shirt was $** I used a **% discount code which was excepted but unable to make the purchase. Can you please clarify and perhaps in Feedback give Melissa some additional points in problem resolution and being in attentive listener with empathy. This was a very unpleasant call. Thank you Miss CHERYL Williams

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Adidas

Customer service issue
Reported by GetHuman3710105
Oct 5th, 2019 - a year ago
Not resolved
Seen by 7 customers so far
Similar issue to 4919 others
0 customers following this

Timeline

GetHuman3710105 started working on this issue
Oct 5th, 2019 5:34pm

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