Adidas Customer Service Issues

I purchased Superstar sneakers in September [redacted] and wore them for only six months before discovering a substantial hole inside the shoe. I visited the adidas store at Egypt Alexandria City Center in the Middle East to address the issue. The employees were unhelpful and claimed no responsibility. After leaving the shoe with them for three months to investigate, they provided no updates whenever I checked in. Today, I retrieved the shoe, as I have lost faith in their ability to resolve the matter. I am seeking a resolution for either an exchange or refund, as I possess all the necessary receipts.

I need to return some shoes, but accidentally placed them in the wrong box as I purchased multiple pairs. When I tried to return them, the staff refused to accept the return. Despite my willingness to go back home to retrieve the correct box, the manager was unhelpful and showed a lack of concern. I have been in customer service for 32 years, and I understand the importance of treating customers well. My family regularly purchases Adidas shoes for our three sons, spending over $[redacted] each visit twice a year. I cannot support a store that shows no regard for losing my business. I want to convey that a negative experience can deter not only me but others as well, resulting in a loss of more than $[redacted] annually for the store.

I recently contacted customer service regarding an order I placed online on August 8, [redacted]. The representative I spoke with was very rude. Initially, I was informed that my order could take 2 to 3 business days to process. However, when I followed up on Saturday, August 10, [redacted], I was told by a representative named John that it could actually take up to 7 business days for the warehouse to dispatch my order. Concerned that I might not receive the sneakers in time for my son's first day of school on August 19, I requested to cancel my order. John mentioned that even if he canceled it, the sneakers might still be dispatched, and I would need to return them to get a refund, which posed a challenge for me due to my vehicle being unavailable. When I asked to escalate the issue to a manager or supervisor, I was informed they were unavailable at that time. I also requested John's last name and the corporate contact number, but he declined to provide them. This experience with the company’s customer service was highly unprofessional and disappointing.

Subject: Request to Enhance Alexander Metei's Wish Hello, We, as volunteer Wish Granters, are excited to accompany Alexander Metei on his Shopping Adventure at Ontario Mills Shopping Center this coming Saturday, August 24, [redacted]. Alexander has expressed interest in visiting Adidas during the trip. We aim to make Alexander's wish experience truly unforgettable. It would mean a lot if you could offer any discounts for his purchases and ensure that he feels special during his visit. Your support in making this a remarkable event for Alexander would be greatly appreciated. For your reference, here are the details of our chapter: Make-A-Wish® Orange County & the Inland Empire, Riverside Office [redacted] Spruce, Suite [redacted] Riverside, CA [redacted] [redacted] Kindly acknowledge the receipt of this message by replying. Thank you,

Dear wish granter, I, along with another volunteer Wish Granter, have organized a Shopping Adventure for Alexander Metei at Ontario Mills Shopping Center this Saturday, August 24, [redacted]. We are dedicated to creating life-changing wishes for children facing critical illnesses. Alexander is eager to visit Adidas during his shopping trip. We are hoping to make this experience even more special for him by potentially offering a discount on his purchases and providing a memorable experience at the store. Any assistance you can provide to make this wish unforgettable for Alexander would be greatly appreciated. For reference, here are the details of our chapter: Make-A-Wish® Orange County & the Inland Empire, Riverside Office [redacted] Spruce, Suite [redacted] Riverside, CA [redacted] [redacted] Please acknowledge receipt of this message when you can. Warm regards,

Adidas Headquarters [redacted] N Greeley Avenue Portland, OR [redacted] To whom it may concern, I am writing to share a recent experience I had at your Adidas store at [redacted] Kings Plaza Suite [redacted], Brooklyn, NY [redacted] on September 7th, [redacted], around 6:30pm. As stated on your website, Adidas aims to be the premier sports company globally, delivering top-tier sports products along with outstanding service and experiences in a sustainable manner. However, my recent visit did not align with these standards. I tried to return a gift item without a receipt at the Kings Plaza Location, but the associate named "Gary" declined the return unless I exchanged it for another item in the store, going against Adidas store policy which allows returns within 30 days. Despite my efforts, Gary insisted on this exchange. After attempting to resolve the situation with Gary and requesting to speak to a manager, I was met by a manager named Beatrice, who mentioned they couldn't offer a store credit due to a lack of gift cards, a detail not communicated by Gary beforehand. I am requesting an in-store credit at the current product price to resolve the issue related to the item bought for my daughter's first day of school. I also recommend additional customer service training for Adidas employees. I await your response. You can contact me at [redacted] or [redacted] Thank you for your attention. Sincerely, Nicole Keith

As a loyal adidas family, I have instilled my passion for the brand in my son. Unfortunately, this year we have experienced a decline in quality with his shoes developing a hole and his backpack breaking within two weeks of use. We have always valued adidas for its durability despite the premium prices. It is disheartening to encounter such issues when previous products have been reliable. I expect the shoes and backpack to be replaced due to their cost and our brand loyalty. I am willing to provide images of the faulty items and showcase the range of adidas products we own. This is my first interaction with customer service, and I trust that it will resolve our concerns to secure our continued support for the adidas brand. Thank you.

Hello, I would like to share my experience with a recent purchase from Sports Direct. About a month ago, my son used his hard-earned money to buy football boots for £80. Unfortunately, after playing only 4 games, he experienced foot injuries each time due to the inadequate support in the boot uppers. Consequently, he even had to miss a game because of a foot injury sustained while wearing these boots. He has since switched back to his Adidas boots from last Monday and has not experienced any foot pain. It seems that the thin upper part of the boots is leaving his feet vulnerable to injuries, suggesting a design flaw. I am kindly requesting a refund of £80 so he can purchase more suitable and supportive football boots. Thank you for your assistance. Best regards, Kathy Plank

I am a frequent buyer of adidas products, and I have noticed that the quality of their items has been disappointing lately. When I bought female leggings from the online store, I found that the threads were already loose before wearing them. Similarly, an adidas tracksuit jacket developed a small hole after just one wash due to weak stitching. Even when I purchased adidas shorts from a retailer like City Beach, the stitching came undone after just one wear. This experience has led me to believe the issue lies with the overall quality of adidas products rather than the retailers. I wanted to bring this to your attention in hopes of seeing an improvement in the quality of your merchandise. Thank you, Angie

My name is Seth, and I purchased these Adidas NMD_R2 Primeknit Core Black sneakers from GOAT. After wearing them for just one day at school, on the second day during gym class, I tripped and my big toe tore through the shoe. The shoes are in perfect condition otherwise, showing no signs of wear except for the hole. I reached out to GOAT, but they mentioned they couldn't assist since they didn't produce the shoe. I'm quite frustrated as I saved three months of allowance to purchase these, and they got damaged in less than 10 hours of use. I'm hoping for a resolution soon.

I need help with a complaint I have about Adidas. I made three transactions on Adidas' UK online shop, and I have had a terrible experience with their South Africa customer service team. They were incredibly unfriendly, unprofessional, and rude to me, and they have not resolved my issue despite me providing them with case number [redacted]7. I authorized a transaction of £54.17 from my Debenhams card but did not authorize the £42.84 and £46.84 transactions from my TSB account. I am disappointed with the service I received as I have always respected Adidas as a brand. I am still confident in Adidas, but the behavior of the South Africa customer service team has left me feeling disheartened. My name is Ebozele.

On October 5th, I tried to buy a shirt online with my pre-loaded $50 American Express gift card, but the payment failed even though the card details were accepted. I called Adidas customer service and talked to Melissa from California. After 13 minutes, she mentioned they don't accept American Express gift cards online, which caused the payment failure. I requested a manager, but she said none were available and offered a callback next week. Dissatisfied as a regular customer, I found her lack of attention and resolution disappointing. I now face a delay in my XL shirt purchase for my birthday, priced at $35 with a 15% discount code that was applied but failed to go through. This experience was unpleasant, and I hope Melissa receives feedback on problem-solving and active listening with empathy. Thank you, Cheryl W.

My sister and I ordered two pairs of shoes, and we received the package on September 22. Unfortunately, both pairs did not fit. I reached out to Adidas in Saudi Arabia via email to initiate the return process; however, I have not received any return instructions or label within the 14 days. Despite being told that the return order is being processed, I am still unsure of what steps to take with the package. I called customer service a week ago, but there has been no progress. This delay is becoming frustrating. Order Number: [redacted]1

I purchased two pairs of shoes from Adidas, which arrived on September 22. Unfortunately, both pairs did not fit. I contacted Adidas Saudi Arabia via email to initiate the return process, as no return instructions were included in the shipment. It has been 14 days, but I have not received any instructions on how to return the order. Despite being told the return order is being processed, I am unsure of what to do with the package. I called customer service a week ago, and they mentioned they would investigate the issue, but I have not heard back. This delay is becoming frustrating. My order number is [redacted]1.

Hello, I purchased two rucksacks from your store. Unfortunately, one broke within a year of purchase, so I ordered another one as a Christmas gift for my son, but it also broke. I believe I didn't log in to place the order and used either [redacted] or [redacted] The bags cost around £38 each and should not be breaking so quickly. The dark green bags have the adidas logo on the front pocket. I have photos to share but unable to do so here. I am a frequent adidas customer for clothing and shoes due to their good quality, so I'm puzzled why the bags are not up to par. Please respond to address this issue. Thank you, Faye.

Hello, I recently purchased a Team Wheel B black bag at the Adidas store in Orlando at [redacted] Vineland Ave. Unfortunately, I discovered a hole in one of the pockets after the purchase. I bought the bag while on a trip to Florida and do not reside there. I am requesting a refund for the damaged bag as it is unusable with the hole present. Please reach out to me via email to arrange for inspection of the issue. Thank you for your assistance. Best regards, Narkis.

Hello, I hope this email finds you well. I am inquiring about an order I placed on 9/22/19. Before making the purchase, I contacted ADIDAS customer service to confirm if the invoice/receipt would be included in the box upon delivery. I needed this assurance because the order was for my husband, who is at a correctional facility where all items require a receipt. Despite being initially told that the receipt would be in the box, I later discovered that this information was incorrect. This miscommunication has caused a significant issue at the facility, as my husband cannot receive the sneakers without the required documentation. Unfortunately, I am unable to physically provide the receipt from Miami to New York where the facility is located. The facility's policy does not allow for mailing or faxing of the receipt, resulting in the possibility of the sneakers being discarded. I am disappointed with the response I received from customer service, which blamed the situation on mailing to a P.O. Box when the issue was actually the absence of the receipt. I have reached out to customer service but have not received a satisfactory solution. At this point, I would like to request a refund so that I can purchase the sneakers in-store and send them with the necessary receipt. I appreciate your attention to this matter. Thank you for your help and have a wonderful day.

Hello, I am inquiring about an order scheduled to arrive today (9/10/19) that I have not received. I believe the issue may have occurred because of a postcode error caused by autofill on my computer. Additionally, I have not received an email or invoice confirming the purchase, making it difficult to track the parcel. If you could please assist me with this matter and let me know if there is any information you require from me, I would greatly appreciate it. You can reach me at [redacted]3. Thank you, Oanh Dam.

Hello, I wanted to share that BLACKPINK and David Beckham attended an Adidas event in South Korea for its 70th anniversary recently. There has been some controversy surrounding their perceived lateness, even though they were actually present before their scheduled time. This misunderstanding occurred because Adidas rearranged the order of appearances, placing them last. This mix-up has led to criticisms from some Koreans, who feel that BLACKPINK disrespected Mr. Beckham. However, it's important to clarify that they were backstage and ready for their turn. There are concerns about the backlash BLACKPINK is facing in Korea, including being referred to in a negative light. It would be helpful for an official statement to address these misconceptions. Thank you.

Hello, I wanted to bring up an incident from yesterday's event where BLACKPINK and David Beckham were both present at the Adidas 70th Anniversary celebration. BLACKPINK is currently facing criticism for supposed lateness, despite evidence showing they were waiting backstage. The delay was due to Adidas changing the schedule and placing BLACKPINK at the end. This misunderstanding has led to undeserved backlash, especially regarding disrespect towards Beckham. It would be helpful to have a statement from Adidas clarifying the situation and supporting BLACKPINK as their global ambassadors. It's important to address this issue to protect their reputation.