Your customer service is horrible. I received defective shoes. $*** US that fell apar...

GetHuman2464004's customer service issue with Adidas from March 2019

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The issue in GetHuman2464004's own words
Your customer service is horrible. I received defective shoes. $*** US that fell apart after a few wears. I called customer service on February **th to advise on returning*replacing. I was told to submit email documentation, which I did. I followed up on March *nd to be told that they can get a gift card issued right away, but that it was a good thing that I called in, as I needed to do so in order to begin the return*exchange process. They confirmed they had everything they needed and I just needed to ship back the shoes so I could get the replacement immediately. These were a CHRISTMAS GIFT for my teenage son and he wanted to have them on spring break vacation. I called again on March *th to confirm you received them (which you did on March *th) and was told my name would be added to the approval*gift card list on Friday March *th to get the gift card for a replacement. I called TODAY March **th to confirm a gift card was issued so I can order the new shoes - only to be told that a supervisor removed my name from the list as I have to wait ** business days before they'll add me to a list. Are you kidding me? I have $*** pair of shoes on my credit card - paying interest - which are no longer in my possession and I'll have to wait almost * months to get them replaced? We switched our brand from Nike to Adidas and looks like we'll be switching back. You had better consider retraining your customer service department - go ahead and pull the tapes from my call. I'm IRATE at your support system and will definitely be sharing my experience with our soccer, cheer and dance athlete family! Shame on Adidas. Case *********
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Adidas

Customer service issue
Reported by GetHuman2464004
Mar 12th, 2019 - 5 mons ago
I have an issue with Adidas too
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Timeline
GetHuman2464004 started working on this issue
Mar 12th 7:45pm