I ordered a pair of Ultra Boosts, and found out they were the wrong size. I went to the...

GetHuman-zsolomon's customer service issue with Adidas from January 2019

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The issue in GetHuman-zsolomon's own words
I ordered a pair of Ultra Boosts, and found out they were the wrong size. I went to the Adidas store downtown, and they were unable to exchange the shoes even though they had them in stock, which is an absolutely ridiculous customer experience these days. I had to print out a return label, and send them back in after calling in to setup the exchange. This all took several hours in the end. After a week, I got an email saying my order was canceled. I haven’t even received a refund, much less the shoes I originally ordered. Order ADX********. For all this, I expect the full refund and these shoes to be mailed in my size. No customer should have to go through this experience, much less from Adidas of all brands. I am really disappointed by this experience, especially all the loops I’ve had to jump through for a simple merchandise exchange.
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Customer service issue
Reported by GetHuman-zsolomon
Jan 3rd, 2019 - 4 mons ago
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Jan 3rd 11:49pm