Purchased a product on *********. Product didnt arrive in the stated time. Called cus...

GetHuman1832540's customer service issue with Adidas from December 2018

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The issue in GetHuman1832540's own words
Purchased a product on *********. Product didnt arrive in the stated time. Called customer service on ********** the representative told be it was schduled to be delivered on ***** by **am that the item was previously out of stock. Was not please since this was a Christmas gift but was going with the flow. Christmas Eve I received a e-mail ( that i didnt see until late *****) that my ordered has been cancelled. Call today to check on my order because if was shipped how can it now be cancelled. And it indeed has been cancelled, when I question the representative all I get is "I am so sorry" no matter what you say " I am so sorry". Sorry not good customer service in my opinon, give me a waitlist option or a coupon for my next purchase. Given that I had placed the order ** days ago and as of the **th according to the Adidas webpage you could still place orders online and receive before Chirstmas.

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Adidas

Customer service issue
Reported by GetHuman1832540
Dec 26th, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 3350 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account
Phone number on the account

Timeline

GetHuman1832540 started working on this issue
Dec 26th, 2018 5:00pm
GetHuman1832540 indicated the issue is not fixed yet.
Dec 26th, 2018 5:04pm