ordered shoes on line, but they got lost. Fedex gave me tracking number but said I need...

GetHuman1779647's customer service issue with Adidas from December 2018

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The issue in GetHuman1779647's own words
ordered shoes on line, but they got lost. Fedex gave me tracking number but said I need to file lost claim and suggested I call Adidas. However your customer service is NO help. Fedex tracking * is ************....*Says weather delay, but that is not true.This is San Antonio,TX..*not New York. There has never been any weather delay..My Adidas order * is AD*********.**This was supposed to be a Christmas gift my grandson wanted from Adidas. Anything you could help me with would be appreciated...my e-mail is ******@***.com or **** *** ****...please send shoes or refund**Thank you and Merry Christmas
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Adidas

Customer service issue
Reported by GetHuman1779647
Dec 17th, 2018 - 2 mons ago
I have an issue with Adidas too
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Seen by 4 customers so far
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Timeline
GetHuman1779647 started working on this issue
Dec 17th, 2018 8:34pm