Hi, I tried to place an order on Adidas on*****. But when I finished the payment, it lo...

GetHuman-lianqing's customer service issue with Adidas from December 2018

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The issue in GetHuman-lianqing's own words
Hi, I tried to place an order on Adidas on*****. But when I finished the payment, it logged out automatically. The payment showed on my credit card but there was no order purchased showed on my Adidas account. I contacted the agent online, but he said he was pretty sure my order was not successful and I should purchase it again. I did so but several days ago, I received * identical orders. The payments were also made twice. I tried to return one of the orders, but when I logged in to my Adidas account, there was still one order. I have no idea what happened and what I should do.
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Adidas

Customer service issue
Reported by GetHuman-lianqing
Dec 5th, 2018 - 2 mons ago
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GetHuman-lianqing started working on this issue
Dec 5th, 2018 4:42am