My name is Nicole and I am extremely unsatisfied with my online order experience. Adida...

GetHuman-polling's customer service issue with Adidas from September 2018

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The issue in GetHuman-polling's own words
My name is Nicole and I am extremely unsatisfied with my online order experience. Adidas first sent me the wrong package, I ordered Adidas NMDs on sale, and I was sent children's basketball shoes. I called customer service and spent two hours on hold, and they said all they can do for me is send me a **% off coupon which I never received. Now I have to go out of my way to mail back the basketball shoes to hopefully get my money back. This is completely unacceptable because the **% off does not nearly amount to the money I saved on my original order. They also suggested for me to pay FULL PRICE for the shoes and to then call them back after I received it so then they can "reimburse" me, which does not sound legitimate for a company I thought was supposed to be reliable. I will not be ordering from adidas ever again, and neither will my friends who've heard about my awful experience.
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Adidas

Customer service issue
Reported by GetHuman-polling
Sep 24th, 2018 - 2 mons ago
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GetHuman-polling started working on this issue
Sep 24th 4:09pm