I ordered something on accident thinking it was another item, but I was charged. I was...

GetHuman1186025's customer service issue with Adidas from September 2018

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The issue in GetHuman1186025's own words
I ordered something on accident thinking it was another item, but I was charged. I was told that you could cancel your order within ** minutes of placing your order, but the cancel order button was nowhere to be found. This then led to me trying to call them, but nobody picked up and I was on hold for *** minutes. I have no idea what to do because I don't want this item and I need my money back now. I am not doing the free shipping thing because that is a waste of time when they can clearly cancel the order since it hasn't been shipped out yet. I really need this order canceled.
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Adidas

Customer service issue
Reported by GetHuman1186025
Sep 23rd, 2018 - 3 mons ago
I have an issue with Adidas too
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Seen by 1 customer so far
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Timeline
GetHuman1186025 started working on this issue
Sep 23rd 3:31am